99be Privacy Policy and Data Protection

Some important terms used in this privacy policy are explained below:

• "Platform" refers to the 99be website, mobile site, and all related digital services.
• "User" refers to any person, registered or unregistered, who uses our services on the platform.
• "Personal Information" refers to any information that can directly or indirectly identify a specific individual.
• "Processing" refers to any activity involving the collection, storage, analysis, transfer, or deletion of data.
• "Third Party" refers to any person or organization other than 99be.

99be collects user information in various ways. Below is a description of the types of information we collect:

2.1 Information Provided at Registration

When you create an account at 99be, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID card or passport number (for identity verification)
• Banking and payment information (bKash, Nagad, Rocket, or Upay number)
• Address and country of residence

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited, time of access, and duration of use
• Gaming activity and transaction history
• Information obtained from log files and cookies

2.3 Information Received from Third Parties

We may sometimes collect information from legitimate third-party sources, such as identity verification service providers, fraud prevention services, and payment processing companies. This information is used to ensure the security and legitimacy of our platform.

99be uses your information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Providing bonuses, rewards, and promotional offers
• Ensuring customer support services
• Improving service quality and launching new features

3.2 Compliance with Legal Obligations

• Complying with anti-money laundering (AML) regulations
• Completing the Know Your Customer (KYC) verification process
• Monitoring suspicious activity and preparing reports
• Fulfilling tax-related obligations

3.3 Security and Fraud Prevention

• Preventing unauthorized access and hacking
• Detecting multiple accounts and fraud
• Ensuring platform integrity and fair play

3.4 Communication and Marketing

With your consent, we may send you updates about new promotional offers, bonuses, tournaments, and services. You can opt out of these communications at any time.

Our platform uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required for the core functions of the platform — login sessions, security verification, and saving language preferences.
• Functional Cookies: Used to remember your preferences and settings, making the experience smoother on return visits.
• Analytics Cookies: Used to analyze platform usage patterns in order to improve services.
• Marketing Cookies: Used to display relevant offers based on your interests — only with your consent.

4.2 Cookie Controls

You can disable all cookies except essential ones through your browser settings. However, disabling some cookies may limit certain features of the platform. You can learn more about cookie preferences through our live chat support.

99be retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the data:

• Account Information: Retained for as long as the account is active and for at least five (5) years after closure.
• Financial Transaction Records: Retained for seven (7) years as required by law.
• KYC and Identity Verification Documents: Retained for at least five (5) years in accordance with regulatory requirements.
• Customer Support Communications: Retained for up to three (3) years.
• Marketing Preferences and Consent: Retained for two (2) years from the date of opt-out.

After the specified period, data is securely deleted or anonymized so that no individual can be identified from it.

99be refrains from sharing your personal information with third parties, with the following exceptions:

6.1 Service Provider Partners

We may share limited information with trusted third parties who assist in operating our services, such as:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Identity and age verification services
• Cybersecurity and fraud prevention services
• Cloud storage and hosting services
• Game software providers (gaming data only)

These partners are bound by a strict data processing agreement under which they are required to maintain high standards of data protection.

6.2 Legal Requirements

We may be required to provide relevant information in response to court orders, lawful requests from investigating authorities, or other legal obligations.

6.3 Business Restructuring

If a business merger, acquisition, or restructuring ever becomes necessary, your information may be transferred to the successor entity — under the same terms of this policy.

99be has put in place the highest technical and organizational measures to protect your personal information:

7.1 Technical Security

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
• Encrypted Storage: Stored sensitive data is secured with industry-standard encryption.
• Firewall and Intrusion Detection: Continuous monitoring and prevention of cyberattacks.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Secure Password Hashing: Passwords are never stored in plain text.

7.2 Organizational Security

• Regular data protection training and awareness programs for staff.
• Data access is managed under strict role-based controls.
• Regular security audits and vulnerability assessments are conducted.
• A rapid response plan is in place for data breach incidents.

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide this information within 30 days of receiving your request.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction. This can be done directly through account settings or via our support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

You may request that the processing of your data be restricted in certain cases, particularly when the accuracy of the data is in dispute or the processing appears to be unlawful.

8.5 Right to Data Portability

You may request to receive your data in a structured, commonly used and machine-readable format.

8.6 Right to Object

You may object at any time to the use of your data for marketing purposes. Once you raise such an objection, we will immediately stop all marketing communications.

99be's services are for persons aged 21 and above only. We do not knowingly collect information from any minor.

• We verify age at the time of registration, and accounts for persons under 21 are not approved.
• If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.
• If you have information regarding a violation of minors' privacy, please inform us at [email protected].

To learn more about responsible gaming, visit our Responsible Gaming page.

We may update this privacy policy from time to time to keep pace with service improvements, legal changes, or technological advances.

• For significant changes, we will send advance notice to your registered email address.
• A "Last Updated" date will be displayed at the top of each version.
• Continued use of the service after a policy update will be considered acceptance of the new policy.
• If you do not agree with the changes, you may request that your account be closed.

If there are any important differences compared to the previous version, we will state them clearly.

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please reach us through the following:

Thank you for reading this policy. For more information, visit: About Us | Terms & Conditions | FAQ